Privacy Policy
Effective Date: 11/12/2025
This Privacy Policy explains how Answerify ("we," "our") collects, uses, and protects personal information when you use our AI communication and automation services ("Service").
By using the Service, you agree to the practices described here.
1. Information We Collect
We collect the following categories of information:
1.1 Account Information
- Name
- Business details
- Billing information
1.2 Call Data & AI Interactions
- Caller phone numbers
- Call audio and recordings
- AI-generated transcripts
- Booking details and calendar events
- SMS and chat logs
1.3 Usage Data
- Device information
- IP address
- Browser type
- Interaction logs
- Diagnostic data
1.4 Payment Information
Processed securely by third-party providers (e.g., Stripe). We do not store full payment card details.
2. How We Use Your Information
We use your data to:
- Provide and maintain the Service
- Handle calls, messages, and AI interactions
- Improve accuracy and performance
- Develop new features
- Provide customer support
- Process payments
- Protect against fraud or misuse
- Comply with legal obligations
We may use anonymized or aggregated data to improve AI models and system performance.
3. Legal Basis
We process personal data based on:
- Your consent
- Our contractual obligations
- Legitimate business interests
- Compliance with law
4. Sharing of Information
We share data with:
- AI model providers (e.g., OpenAI)
- Telecommunication providers (e.g., Twilio)
- Payment processors (e.g., Stripe)
- Calendar and scheduling providers (Google Calendar, etc.)
- Analytics services
- Cloud hosting providers
We do not sell personal data.
5. Data Retention
We retain data only as long as necessary to:
- Provide the Service
- Meet legal obligations
- Resolve disputes
You may request deletion of call recordings, transcripts, or account data at any time.
6. Data Security
We use reasonable technical and organizational measures to protect data. No system is fully secure, and we cannot guarantee absolute security.
7. International Data Transfers
Information may be processed in the United States or other jurisdictions using third-party providers. By using the Service, you consent to this transfer.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your data
- Request correction
- Request deletion
- Restrict processing
- Export your data
- Withdraw consent
Requests can be made at any time via support.
9. Children
Our Service is not intended for children under 18. We do not knowingly collect information from minors.
10. Changes to Privacy Policy
We may update this Policy from time to time. Continued use of the Service constitutes acceptance.
11. Contact
If you have questions about this Policy or wish to exercise your rights, contact: