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Privacy Policy

Last Updated: 10/29/2025

VoiceAgent AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent service.

1. Information We Collect

Account Information

When you create an account, we collect:

  • Company name and business information
  • Contact details (name, email, phone number)
  • Billing and payment information (processed securely through Stripe)
  • Business hours and service offerings

Call Data

Through our voice agent service, we collect:

  • Call recordings and audio files
  • Call transcripts
  • Caller phone numbers
  • Call duration and timestamps
  • Customer names and contact information shared during calls
  • Appointment booking details

Calendar and Integration Data

When you connect third-party services:

  • Google Calendar events and availability
  • OAuth tokens for service integrations
  • Appointment and scheduling data

Usage Data

We automatically collect:

  • Log data (IP addresses, browser type, pages visited)
  • Device information
  • Usage patterns and analytics
  • Performance and error logs

2. How We Use Your Information

We use collected information to:

  • Provide and maintain our voice agent service
  • Process and manage appointments
  • Answer calls and respond to customer inquiries
  • Send email notifications about bookings and call activity
  • Process payments and manage subscriptions
  • Improve and optimize our AI models and service quality
  • Analyze usage patterns and generate analytics
  • Comply with legal obligations
  • Prevent fraud and ensure security
  • Provide customer support

3. How We Share Your Information

We may share your information with:

Service Providers

  • OpenAI: Call transcripts and audio for AI processing
  • Stripe: Payment and billing information
  • Twilio: Phone numbers and call routing
  • Google: Calendar integration data
  • Supabase: Data storage and authentication
  • Vercel: Hosting and infrastructure

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of VoiceAgent AI, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain all data collected through the service indefinitely, including:

  • Call recordings and transcripts
  • Appointment and calendar data
  • Customer information and contact details
  • Account and company information

When data is deleted through the service interface, it may remain in our systems for operational and backup purposes. If you wish to request permanent deletion of your data, please contact us at support@answerify.app.

5. Data Security

We implement security measures to protect your information:

  • HTTPS encryption for all data transmitted between your browser and our servers
  • Secure authentication and access controls
  • OAuth tokens are encrypted using AES-256-GCM encryption
  • Limited employee access to personal data
  • Infrastructure security provided by Supabase and Vercel

However, no method of transmission over the internet or electronic storage is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security of your information.

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to our data retention practices and legal obligations)
  • Data Portability: Request transfer of your data to another service
  • Opt-Out: Unsubscribe from marketing communications
  • Account Closure: Close your account at any time

To exercise these rights, please contact us at support@answerify.app.

7. Call Recording Consent

By using our service, you acknowledge that calls will be recorded and processed by our AI voice agents. You are responsible for complying with all applicable call recording laws in your jurisdiction, which may require you to:

  • Notify callers that calls are recorded
  • Obtain consent where required
  • Post appropriate disclosures

8. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our service, you consent to the transfer of your information to the United States and other countries where we operate.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and disclose
  • Right to request deletion of personal information
  • Right to opt-out of the sale of personal information (we do not sell your information)
  • Right to non-discrimination for exercising your privacy rights

11. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the service. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@answerify.app